Friend Mix Privacy policy

Effective as of 19 December 2018

You are strongly encouraged to read this policy carefully before using the Friend Mix mobile app, as it explains what data (including personal data) we collect and use the data from the use of the app by you and the friends that you allow to use the app on your device (your friends).

You should read this policy together with our TERMS & CONDITIONS, which apply to use of the app.

Who we are

The app is provided by Audiogum UK Limited. We are a private company registered in England and Wales under company number 10151657. Our registered office is at Freshford House, Redcliffe Way, Bristol BS1 6NL.

Our commitment to protecting your privacy

When we say we are committed to maintaining the privacy of personal data, we truly mean it. Privacy issues are considered by our team as part of the development process and as a business, we will never sell or commercially exploit data which identifies you or your friends personally.

If any data that we have collected from the use of the app would be of interest to another organization, we will only share it with them once it has been anonymized in accordance with regulatory guidance and best industry practice, so that it cannot identify you or your friends personally.

Use of the app by children

Please see our TERMS & CONDITIONS regarding age restrictions. We do not knowingly collect personal data from any individual who does not meet our age restrictions and you and your friends should not use the app if you do not meet them. If you are a parent or guardian and are concerned that the app may have inadvertently collected personal data from your child, please notify us by sending an email to friendmix-support@audiogum.com.

Access to YouTube content

The app uses YouTube services that provide access to content hosted by YouTube. For further information on the data that Google collects and how it is used, please see the Google Privacy Policy.

The data that we collect and how we use it

This section of the policy is important, as it explains the personal data that we collect from and about you and your friends, your device, the use of the app and how we will use it. Our objective is to ensure that you are never surprised by how we have used personal data, through being transparent about the purposes for which we may process it.

You do not need to create an account with us in order to use the app, though you and your friends must create a profile to enable you to select the artists that best reflect your musical tastes and to create your friend mix. We do not need to know your real names and you will not be asked to provide your email address or any other contact information when creating these profiles.

Account credentials: In order to play audio content through the app, we may need to verify your credentials with third party music streaming services. We will keep your account credentials separate from the data we collect about the use of the app and only associate the two if required for any of the reasons set out below, for example, if you wish to exercise any of your rights in relation to your personal data.

Photo: You have the option to associate a photo with your profile which will be stored on our servers rather than on your device (for technical reasons). Where you upload a photo, it will not be associated with any data that could identify you. You can take a picture of your pet if you want – but any kind of illegal or objectionable images may result in your access to the app being disabled by us without notice.

Device data: We will collect technical data about the device used to access the app. This includes data about the type of your device, operating system/firmware version, IP address of your device and network, other device identifiers, time zone, regional and language settings. We will use this data to understand the types of devices used to access the app and to improve and optimize the app. We will not use this data to identify you.

Usage data: We will collect data about how you and your friends use and interact with the app to help us improve the app. We will also collect data about the audio content that you and your friends listen to however, as noted above, we will keep this data separate from your account credentials and not associate the two except in limited circumstances. We will use this data to improve and optimize the app.

Who we may share your data with

We aim to keep the amount of personal data that we collect about you to a minimum. We will only share your personal data for the sole purpose of enabling use of the app and for no other purpose. In this context, “share” does not necessarily mean that we hand your data over to any third party, but that they may have access to it, for example, because they host the app on their servers.

We may be required to disclose or share your data with individuals or organisations enforcing their legal rights, or in order to comply with any legal or regulatory obligation or request. We may also share your data with our legal advisers and law enforcement in order to protect third party rights and to enforce our TERMS & CONDITIONS. We will not do so without fully considering the implications of such disclosure and your privacy rights and will, where lawfully possible, seek to resist such disclosure.

The app uses YouTube services that provide access to content hosted by YouTube.

We use Amazon Web Services (AWS) and its technical partners to host the app.

Other information about how we keep your data

Where we store your data: Your data is hosted on the Amazon Web Services (AWS) platform in accordance with AWS’s policies and standards for privacy and security. AWS will not disclose, move, access or use your personal data except as necessary to fulfil their contractual obligations to us and our technical service providers, or to comply with the law or any binding order of a governmental body.

Transfer of personal data: Although the primary server which hosts the app is based within the European Union, the data on these servers is synchronised with AWS servers based in China to enable use of the app wherever you are in the world. As explained above, the personal data that we collect about you and your friends is limited. We use a variety of legal mechanisms, including contracts, to help ensure that your rights are protected in relation to any personal data transferred to servers outside of the European Union.

How long we keep your data for: As explained above, we keep the account credentials for the third party music streaming services linked to the app separate from the other data that we collect from your use of the app. When you delete the app, we will continue to retain your account credentials until such time as you have revoked the app’s access to them (these settings are usually within the privacy section of the account settings for the third party music streaming services linked to the app). Any photo uploaded by you will remain after you have reset your profile or deleted the app for a period of 90 days. We will retain any data collected from your use of the app, but which does not identify you, indefinitely.

How we keep your data secure: The security of your personal data is important to us. We use, and require our technical service providers and any other parties with whom we may share your personal data to use, a variety of technical and non-technical measures to protect your personal data.

Your rights

You have the following rights in relation to your personal data:

Right to be informed: You have the right be informed about the personal data we collect about and how we process it, which is what this policy is designed to do.

Right of access: You have the right to access and receive a copy of any personal data that we process about you and certain additional information about how such data are processed.

Right to withdraw consent: Where we have asked you for your consent, you have the right to withdraw your consent at any time for future processing.

Right to request correction or deletion: You have the right to request correction of any inaccurate personal data that we may hold about you. You also have the right to request deletion of any personal data concerning you where you have withdrawn your consent, and in certain other circumstances.

Right to restriction of processing: You have the right to request restriction of the processing of your personal data in certain circumstances.

Right to object to processing: You have the right to object to processing of your personal data based on our legitimate interests and for direct marketing purposes.

Right to complain: You have the right to complain to the UK Information Commissioner’s Office or another data protection authority.

Changes to this policy

We may need to update this policy in order to reflect changes to the app; the purposes for which we intend to process your personal data; user feedback; or changes to any law or regulation relating to the processing of personal data. You are strongly encouraged to review this policy regularly to take notice of any changes. However if we make any material changes to this policy, we will try to give you as much notice as possible by displaying a prominent notice within the app.

How to contact us

You can contact us with any questions or concerns you may have and to exercise any of your rights by writing to our registered office at the address set out above or by email to friendmix-support@audiogum.com.